Introduction:

Phoenix Children's Hospital (PCH) has contracted with Wist Office Products for office supplies and certain types of office furniture. As a locally owned minority business partner, Wist provides daily desktop delivery, strong sales support and market competitive pricing. Given their consistent performance, Wist has proven to be PCH's vendor of choice for office supplies and products.

The guidelines outlined below are intended to assist our customers with the process of requesting office supplies and products. We want everyone to understand how the process works and who to call when questions arise.

Who to Call? Eva Healey; ext 51744, PCH Purchasing Department (please use your Purchasing office support and do not call Wist directly.)

Web-Site Order Form:

The order form that is on the web-site is the list of the preferred items to be ordered based on the contract cost. PCH recommends these items as your priority selections.

Procedure:

Orders are processed and submitted to the cost center approving manager(s) who oversee budgeting for the department.

The next step of the process after the manager(s) approves the order(s), is completed in the Purchasing Department. Prior to final submission to Wist; an overall review of the orders takes place to assure compliance with the policies and the contract.

A "master list" of PCH employees accessing the Wist website, their cost center (s) and the appropriate authorizing manager is maintained in Purchasing. For any adds, deletes, or changes, please contact Eva Healey.

Delivery:

Delivery of the order(s) is typically the next day with the exception of stamp orders and furniture. Items such as chairs, furniture and anything over $1000.00 (or deemed a capital purchase) must be submitted on a signed requisition to the Purchasing Department, not on-line.

Returns:

Returned items are processed on-line with the following restrictions:

• The item must be priced over $25.00.
• The return must take place within 30 days of purchase and must have the original packing.
• A reason for the "request to return" is helpful in addressing customer service issues.

Toner Cartridge Recycle Program:

An environmental program is in place for all types of empty cartridges. Please use the blue recycle bin located in the Receiving area to deposit your empties. The Wist driver picks these up on a regular schedule.

Summary:

These procedures are in place to provide ease of use and timely delivery of needed office supplies; should there be further questions or concerns, please contact Eva Healey in the Purchasing Department, extension 51744.